Changelog

What's new in Follwup

Every update, improvement, and fix, in plain English. We ship new features every few weeks and always tell you what changed and why.

Newv2.1.0May 2026

Follwup Academy — free video tutorials

  • New public /academy page with 11 free video tutorials covering every core feature
  • Videos organised by topic with sticky filter tabs: Getting Started, Training, Widget, Publishing, AI Edit, Automations, Leads & Inbox, Analytics, and Billing
  • Featured lessons section highlights the most impactful tutorials for new users
  • Each video card shows difficulty level (Beginner / Intermediate), duration, category tag, and a NEW badge for recent additions
  • Videos play in a full-screen modal with YouTube embed — no account required to watch
  • Academy is accessible to everyone, share it with your team or customers
Newv2.0.0May 2026

Free plan access controls & upgrade gates

  • Free users now see clear upgrade prompts when accessing Pro-only features: Insights, Automations, Leads, AI Assistant, and Connections
  • Each gate screen lists exactly what unlocks on Pro — no guessing required
  • Website crawler is now capped at 5 pages on the free plan and 50 pages on Pro, shown live in the UI
  • 'Powered by Follwup' branding is now enforced on the free plan widget — upgrade to Pro to remove it
  • Locked nav items in the chatbot sidebar show a Pro badge so users always know what's available
  • All upgrade links now route directly to /dashboard/upgrade for a faster path to Pro
Improvedv1.9.5May 2026

Homepage hero redesign

  • Rebuilt hero section with an animated live chat demo — messages appear with a typing indicator, cycling through real support conversations
  • New headline: 'The AI chatbot that knows your business' — clearer product positioning
  • Added a 4-point feature checklist, customer quote card, and objection-busting trust line below the CTA
  • Stats strip updated to lead with '73% fewer tickets' based on customer outcomes
  • Scrolling marquee strip shows all 14 supported use cases and industries
  • Removed the placeholder logo strip ('Trusted by teams at') to keep the page honest
Fixedv1.9.2May 2026

Blog rendering & markdown fixes

  • Fixed: bold text (**word**) was rendering as literal asterisks inside list items and table cells
  • Fixed: italic, inline code, and links also now render correctly inside lists and tables
  • Inline markdown is now processed consistently across all content blocks: headings, paragraphs, lists, and tables
Newv1.9.0May 2026

GPT-4o support for all Pro+ plans

  • GPT-4o is now available on all Pro and Business plans, no extra charge
  • Model switcher in dashboard now shows benchmark comparison for each model
  • Streaming responses enabled by default, replies appear word-by-word for a more natural feel
  • Token usage breakdown added to the analytics page
Improvedv1.8.2May 2026

Analytics dashboard redesign

  • Rebuilt analytics from scratch, cleaner layout, faster load times
  • New 'Top questions' view shows the 20 most-asked questions across all time
  • Resolution rate chart now shows 30-day trend with weekly breakdown
  • Thumbs up / thumbs down ratio added to the conversations view
  • Export conversations to CSV from the dashboard
Newv1.8.0April 2026

Webhook events for all plans

  • Webhooks are now available on all paid plans (previously Pro+ only)
  • Four event types: conversation.started, message.sent, lead.captured, conversation.resolved
  • Retry logic added, failed deliveries retry 3× with exponential backoff
  • Webhook logs available in dashboard for the last 7 days
Improvedv1.7.5April 2026

Widget customisation expanded

  • New: set a custom avatar image (PNG or SVG) instead of the default icon
  • Background blur option for the chat window on desktop
  • Welcome message now supports up to 280 characters
  • Lead capture form now supports custom field labels
  • Mobile widget position can now be set independently from desktop
Newv1.7.0March 2026

REST API released for Pro+ plans

  • Full REST API now in production, send messages, retrieve conversations, manage chatbots programmatically
  • API key management in dashboard under Settings → API
  • Rate limits: 100 req/min on Pro, 500 req/min on Business
  • API reference documentation available at /developers
  • Webhook + API combo enables full headless chatbot deployments
Improvedv1.6.3March 2026

Training speed improvements

  • Website crawling is now 3× faster on average, a 50-page site trains in under 90 seconds
  • PDF parsing now handles scanned documents via OCR (Pro+)
  • Re-train on demand, one click in the dashboard instead of deleting and re-creating
  • Training status indicator shows real-time progress bar
Newv1.6.0March 2026

Contacts & conversations inbox

  • All leads captured via the lead form now appear in the Contacts view
  • New conversations inbox, see every chat, filter by resolved/unresolved/flagged
  • Flag conversations for follow-up directly from the inbox
  • Search across all conversations by keyword or user email
Fixedv1.5.2February 2026

Bug fixes and reliability

  • Fixed: widget failing to load on sites with strict CSP headers
  • Fixed: FAQ training pairs containing special characters causing parse errors
  • Fixed: chat history not persisting across page navigations on SPAs
  • Improved: widget loads 40% faster on mobile connections
Newv1.5.0February 2026

9-language widget support

  • Widget UI now available in 9 languages: English, French, German, Spanish, Portuguese, Dutch, Italian, Japanese, Arabic
  • Language detection is automatic based on browser locale
  • Override language manually in widget settings
  • RTL layout support for Arabic
Newv1.4.0February 2026

Launch, Follwup is live

  • AI chatbot builder with GPT-4o Mini and GPT-3.5 Turbo support
  • Train on website, PDF, plain text, and Q&A pairs
  • Floating widget embed with colour, name, and welcome message customisation
  • Free plan, 1 chatbot, 20 messages/day, no credit card required
  • Pro plan, 3 chatbots, 500 messages/day, custom domain, lead capture
Coming soonComing next

What we're building now

  • Human handoff, escalate to a live agent with full conversation context
  • WhatsApp channel integration
  • Zapier and Make (Integromat) native connections
  • Chatbot A/B testing, test two system prompts and compare resolution rates
  • Team seats, invite your support team to the dashboard

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