Your store is open.
Your support isn't.
Shoppers have questions at 9pm on a Sunday, about sizing, shipping, materials, stock. Follwup answers them instantly, in any language, so the sale happens now instead of never.
Oxford Merino Sweater
£89 · Sizes S–XL · 4 colours
Before & after
The question that
kills the sale
Shopper asks 'Do these run true to size?' at 10pm
No one replies, live chat is offline
They check a competitor who has an answer
They buy from the competitor
You never knew why the cart was abandoned
Lost sale · Lost customer · Lost forever
Shopper asks 'Do these run true to size?' at 10pm
Chatbot answers instantly from your product knowledge
Shopper gets their size confirmed, stays on the page
They complete the purchase
You see in analytics what question almost lost the sale
Sale made · Customer kept · Question logged
Pre-sale
The questions that
come before every sale
Every abandoned cart started with an unanswered question. Your chatbot answers all of them, instantly, from your own product knowledge.
Post-sale
After they buy,
questions don't stop
Train your chatbot on your post-purchase policies and it handles the inbox flood that comes with every campaign or launch.
Shipping & tracking
Where's my order?
Why hasn't it shipped yet?
Do you deliver on weekends?
Returns & exchanges
How do I start a return?
Can I exchange for a different size?
When will I get my refund?
Order changes
Can I cancel my order?
Can I change the delivery address?
I ordered the wrong size, help
Training your chatbot
Teach it your catalogue.
In minutes.
No manual product data entry. Follwup reads your store the same way a customer does.
Paste your store URL
Follwup crawls your product pages, category pages, and FAQs. Every product description, spec, and policy is indexed automatically.
Add your policies
Upload your returns policy, shipping info, and size guides as files or plain text. The chatbot learns the exact rules, no paraphrasing.
Add Q&A for edge cases
For product-specific questions you know come up often, write the exact answer. The chatbot learns guaranteed-accurate responses for those.
Lead capture
Build your list from
browsers, not just buyers
Most visitors browse and leave. Enable the lead capture form and your chatbot collects their name and email before they go, giving you a warm audience for your next campaign.
Analytics
See what's blocking
your shoppers
Your analytics dashboard shows the top questions your chatbot answers every week, and the ones it couldn't. Use that to improve your product descriptions and plug the gaps.
Multilingual
Sell globally. Support
locally. Same chatbot.
Your widget supports 9 interface languages. The AI automatically responds in whatever language the shopper writes in, no separate chatbot, no translation layer, no extra cost.
Our return questions dropped by 60% in the first month. But the bigger surprise was the pre-sale side, we had no idea how many people were leaving because we hadn't answered the obvious stuff. The analytics showed us exactly where we were losing them.
Alex P.
Co-founder, multi-category online store
FAQ
Common questions
Stop losing sales to
unanswered questions.
Train your chatbot on your products and policies in 2 minutes. It answers shoppers instantly, and you keep the sale.
Set up my store chatbot free