Support Assistant

Online · answers instantly
✓ Resolved
What's your return policy?
We offer a 30-day hassle-free return on all orders. Just contact us with your order number and we'll send a prepaid label.
Do I need a receipt?
No receipt needed, your order number is enough. You can find it in your confirmation email.
Perfect, thank you!
Resolved automatically · 0 seconds response time

Instant

Response

100%

AI handled

None

Ticket raised

Customer Support

Stop answering
the same questions
twice.

You're a one-person support team and your inbox proves it. Follwup answers 80% of the questions automatically, so you can focus on the 20% that actually need you.

Takes 2 minutes to set up · No developers needed

80%

of questions resolved automatically

0s

average response time

24/7

always available, no breaks

9

languages supported

Before & after

Your inbox. Transformed.

Before Follwup

4–6 hour average reply time

47 unread emails before lunch

Same 12 questions answered every day

Customers leaving before you reply

Nights and weekends spent on support

With Follwup

80% of questions answered instantly, automatically

Your inbox only shows the 20% that need you

Zero response time, even at 2am on a Sunday

Repeat questions never reach you again

You know exactly what you're missing with unanswered question alerts

How it works

Set it up once.
Let it run forever.

01

Upload your support docs

Add your FAQ page, return policy, shipping info, and any other docs. Follwup reads them all and builds a knowledge base.

02

Your chatbot goes live

Paste one line of code into your site. From that moment, every support question gets an instant answer, day or night.

03

Review what it couldn't answer

Follwup flags every question it couldn't handle. Use those to improve your docs, and over time, almost nothing gets through.

What it handles

The questions you're
tired of answering

Your chatbot handles the repeat questions while you focus on the ones that actually need a human.

What are your business hours?
How do I track my order?
What's your return policy?
Do you ship internationally?
How do I reset my password?
What payment methods do you accept?
How do I cancel my subscription?
Can I change my order after placing it?
Is there a free trial?
How long does delivery take?
Where is my refund?
Do you offer discounts for bulk orders?
+ anything else in your docs, the chatbot answers based on what you train it on

Analytics

See exactly
what's working

Every chatbot comes with a live analytics dashboard. Resolution rate, conversation volume, average messages per session, and a list of your most common questions, all in one view.

Resolution rate over time
Top questions visitors ask
Messages per day chart
Unanswered question list

82%

Resolution rate

1,204

Conversations

4.2

Avg messages

11

Unanswered

Messages / day

Unanswered questions11 flagged

Do you offer Net 30 payment terms?

Can I get a custom quote for 500+ units?

Is your product compliant with EU regulations?

Do you have a reseller programme?

+ 7 more · add answers to fix them

Unanswered questions

Find the gaps.
Fix them fast.

Every time a visitor asks something your chatbot can't answer, it's flagged in your dashboard. Add the answer to your knowledge base and it never falls through the cracks again.

Every missed question is logged
Add missing answers in seconds
Chatbot improves automatically after retraining
“
I used to spend three hours every morning clearing my support inbox. Now it's 15 minutes, and half of that is reading the conversations my chatbot already closed.
S

Sarah M.

Founder, small ecommerce brand

FAQ

Common questions

80% resolved automatically

Handle 10x the support
with the same team.

Train your chatbot on your docs in 2 minutes. It answers the repeat questions so you only deal with the ones that matter.

Start free, takes 2 minutes