SaaS

Stop answering
the same support
ticket twice.

Follwup reads your docs and handles the questions that shouldn't need a human. Your support team focuses on what actually requires their expertise.

Incoming tickets this week532 total
34%How do I reset my password?AI handles
22%Where can I find my API key?AI handles
18%How do I upgrade my plan?AI handles
14%Why is my export not working?AI handles
7%Can I invite team members?AI handles
5%I found a security issueHuman
Follwup deflection estimate88%

< 1s

First response time

24/7

Without adding headcount

9

Languages supported

Free

To start, no card needed

Real conversations

Questions your docs answer.
Handled automatically.

Docs question
How do I set up a webhook endpoint?
In your dashboard go to Settings → Webhooks, click Add Endpoint, paste your URL, and choose which events to listen for. We send a signed POST with JSON payload.
What's the secret used for signature verification?
It's auto-generated when you create the endpoint, copy it from the modal. You'll use it to verify the X-Follwup-Signature header on each incoming request.
Billing question
Can I switch from monthly to annual mid-cycle?
Yes, you'll be charged the annual rate prorated from today. The remainder of your current month is credited automatically.
Is there a discount for annual?
Annual billing saves you 2 months compared to monthly, effectively 17% off.

The difference

Before and after Follwup

Without Follwup

Support engineers spend hours on password reset emails
New users churn before finding the answer in the docs
Ticket queue grows overnight and on weekends
You don't know which docs pages are actually confusing
Every new feature ships a wave of 'how do I...' tickets

With Follwup

Documented questions answered instantly, at any hour
Users find answers without opening a ticket
Support team works only on complex, high-value issues
Analytics reveal the exact pages and features causing friction
New feature launches with built-in AI support from day one

What you get

Built for product teams

Trained on your docs

Point Follwup at your help centre, docs site, or knowledge base URL. It reads every page and can answer from it instantly, no manual input.

Instant first response

Stop making users wait for a human to reply to a question that's answered in your docs. Follwup responds in under a second, 24/7.

See what users struggle with

The analytics dashboard shows your most-asked questions, unanswered queries, and satisfaction ratings, a direct feed of product and docs gaps.

9 languages

Your global user base gets support in their language. English, French, German, Spanish, Portuguese, Dutch, Italian, Japanese, and Arabic.

Webhooks & REST API

On Pro+ plans, connect Follwup to your own systems via webhooks or REST API. Forward flagged conversations, sync contacts, or trigger automations.

Embed anywhere

Floating widget, inline embed, or full-page, one script tag, works with any stack. React, Next.js, plain HTML, Webflow, whatever you ship on.

Setup

Live in under 10 minutes

01

Point at your docs

Paste your docs site URL. Follwup crawls every page, guides, API reference, help articles, changelogs, and builds the knowledge base automatically.

02

Configure the widget

Set where it appears (in-app only, docs site, or both), choose your brand colour, and write the fallback message for edge cases your docs don't cover.

03

Embed one script tag

Drop the script into your app or docs layout. Works with Next.js, React, Vue, plain HTML, or any other stack. No SDK, no package install required.

“
We pointed Follwup at our docs site on a Friday afternoon. By Monday, it had already answered over 200 questions that would have become support tickets. Our team came back to an empty queue.
D

Dan Kowalski

Head of Customer Success, Pipelane

Pricing

Flat monthly. No per-ticket fees.

Start free with 1 chatbot and 20 conversations per day. Paid plans are a flat monthly rate, no per-conversation fees, no per-seat pricing.

See pricing

FAQ

Common questions

SaaS AI support

Your docs are the answer.
Make sure users find them.

Free to start. No developer needed. Live today.

Start for free See a live demo